Returns + Exchanges

 

Returns & exchanges:
Kate Holmes Design gladly accepts returns, exchanges, and cancellations.
Contact us within 14 days of delivery.
Ship items back within 21 days of delivery, and provide tracking number.
Request a cancellation within 8 hours of purchase.

The following items cannot be returned or exchanged:
Orders that have been customized in direct collaboration with a customer for a specific, one-off piece, unless product arrives damaged or defective.

Conditions of return:
Customers are responsible for return shipping costs. If the item is not returned in its original condition, the customer is responsible for any loss in value.

Questions about your order?
Please email Kate Holmes Design promptly if you have any problems with your order and we will respond immediately.  If you would like to talk in person, please indicate and include your phone number.

Processing time:
The time needed to create your order and prepare it for for shipping varies on current demand.